Delivering Excellent Service Lessons from the Best Firms Case Solution

The Harvard Business Review published a case study that primarily focuses on Delivering Excellent Service Lessons from the Best Firms. The following case solution has been designed to give the reader an overview about the business world along with a clear understanding of its growth dynamics. Recently, Delivering Excellent Service Lessons from the Best Firms has been subjected to strategic as well as managerial problems that require immediate attention so that they can be resolved to allow future growth, expansion, and competitive edge within the marketplace. This case study solution is being written to provide a strategic solution to Delivering Excellent Service Lessons from the Best Firms using various appropriate tools and frameworks. Harvard Business Review’s case studies involve a central problem that is faced by a particular company. The problem identified involves strategic and managerial implications for the company. Therefore, it is important for readers to critically identify the problem Delivering Excellent Service Lessons from the Best Firms faces. Moreover, it is also essential to highlight the key stakeholders that are impacted and influenced by the problem identified.

External Environmental Analysis

The external environment holds significant importance for Delivering Excellent Service Lessons from the Best Firms to ensure that the company is able to respond to all the changes in the macro-environment. This is because Delivering Excellent Service Lessons from the Best Firms cannot control the factors and thus can directly influence the company's operations (Indris & Primiana, 2015). The external environment of Delivering Excellent Service Lessons from the Best Firms will be assessed using PESTLE Analysis.

Political

• A stable political environment provides a favorable market growth trend for Delivering Excellent Service Lessons from the Best Firms.

• It is important for Delivering Excellent Service Lessons from the Best Firms to analyze the pressure groups, and social environment activists. The company can make close collaborations with these groups to achieve company goals (Wang, Wang, & Shi, 2022).

• High restrictions on trade and high levels of taxes can contribute to the complex business environment for Delivering Excellent Service Lessons from the Best Firms by impacting imports and exports.

Economic

• Delivering Excellent Service Lessons from the Best Firms can benefit from wide-range opportunities in business growth by operating in developing economies (Munro, 2017).

• High GDP can determine the long-term growth strategies of Delivering Excellent Service Lessons from the Best Firms, signaling the ability of consumers to spend on more products.

• Higher rates of interests can provide Delivering Excellent Service Lessons from the Best Firms with more investment opportunities.

• The flexibility in the labor market allows Delivering Excellent Service Lessons from the Best Firms to take advantage of higher workforce productivity.

Social

• The selection of appropriate demographic segments has allowed Delivering Excellent Service Lessons from the Best Firms to select the right segments of the market that have high growth potential.

• The research on gender roles has helped Delivering Excellent Service Lessons from the Best Firms to develop and align communication as well as marketing strategies accordingly.

• Delivering Excellent Service Lessons from the Best Firms has been successful in understanding the norms and cultures of different countries by developing local teams and partnerships (Hueske, Endrikat, & Guenther, 2015).

Technological

• The adoption of innovative marketing techniques that involves communication technologies has allowed Delivering Excellent Service Lessons from the Best Firms to collaborate successfully with consumers.

• The company has stayed ahead in the market, and can significantly increase its market share by placing its major focus on emerging technologies (Akpoviroro & Owotutu, 2018).

• Delivering Excellent Service Lessons from the Best Firms should maximize its profits by investing in disruptive technologies.

Environmental

• It is crucial for Delivering Excellent Service Lessons from the Best Firms to adopt effective waste management practices to reduce environmental pollution (J. K, W. J, & D., 2016).

• Delivering Excellent Service Lessons from the Best Firms should adopt eco-friendly products to establish better relationships with the stakeholders.

• Delivering Excellent Service Lessons from the Best Firms can take advantage of subsidies offered in renewable technologies to achieve the long-term goal of sustainability.

Legal

• Delivering Excellent Service Lessons from the Best Firms should follow proper laws concerning employee health and safety, and anti-discrimination laws to effectively develop HRM.

• Consumer protection laws are also important for Delivering Excellent Service Lessons from the Best Firms as it involves the consumer protection from fraudulent marketing (S. Samusenko, S. Plaskova, & A. Prodanova, 2020).

• Delivering Excellent Service Lessons from the Best Firms can gain a competitive advantage, and can position itself strongly in the market by protecting intellectual property laws.

Porter’s Five Forces Analysis

Threat of New Entrants

• It is difficult to achieve economies of scale in Delivering Excellent Service Lessons from the Best Firms’s industry, making it a weaker force for new entrants.

• There are high capital requirements in the industry. This makes it difficult for new businesses to set up their companies, and compete against Delivering Excellent Service Lessons from the Best Firms.

• The industry has a strong product differentiation, and heavy investment is needed for customer acquisition. Thus, Delivering Excellent Service Lessons from the Best Firms can focus on innovation to differentiate itself from its competitors (H. Th. Bruijl, 2018).

• There are strict legal requirements to join the industry in which Delivering Excellent Service Lessons from the Best Firms operates, making it difficult for new entrants to enter the market.

Bargaining Power of Suppliers

• The bargaining power of suppliers in the industry is weak.

• Delivering Excellent Service Lessons from the Best Firms operates in an industry with a higher number of suppliers. This means that suppliers do not have much control over their prices.

• Standardized products that have low switching costs are provided by suppliers allowing buyers like Delivering Excellent Service Lessons from the Best Firms to easily switch their suppliers (Fabbri & F.Klapper, 2016).

• Raw materials can be purchased at lower prices by Delivering Excellent Service Lessons from the Best Firms. The company can also switch suppliers for more reasonable pricing.

• Delivering Excellent Service Lessons from the Best Firms can benefit from a variety of suppliers as it can have multiple suppliers for its various geographical areas (Cho, Ke, & Han, 2019).

Bargaining Power of Buyers

• The bargaining power of buyers in the Delivering Excellent Service Lessons from the Best Firms industry is weak.

• There is a high product differentiation in the industry, making it difficult for buyers to switch to alternative firms.

• Delivering Excellent Service Lessons from the Best Firms can come with differentiated and innovative products to attract more buyers of the industry (Zhao, Zuo, & Wu, 2016).

• Buyers of this industry has low incomes. This means they prefer to purchase items at lower prices, making them more price sensitive. Organizations like Delivering Excellent Service Lessons from the Best Firms can offer lower prices to attract customers.

Threat of Substitute Products or Services

• There are few substitute products available in the industry in which Delivering Excellent Service Lessons from the Best Firms operates.

• Expensive substitutes are available in the industry of Delivering Excellent Service Lessons from the Best Firms, making it difficult for buyers to switch to those substitutes (Aithal, 2016).

Rivalry Among Existing Firms

• The rivalry among existing firms is moderate to weak.

• There are few competitors in the industry in which Delivering Excellent Service Lessons from the Best Firms operates.

• A large market share is enjoyed by fewer firms in the industry. This means that more competitive actions will be made to become leaders in the market (Seema, 2016).

• The industry in which Delivering Excellent Service Lessons from the Best Firms operates has highly differentiated products, making it difficult for companies to win each other customers.

• Delivering Excellent Service Lessons from the Best Firms can focus on making more differentiated products to gain a strong competitive edge in the market (Zhao, Zuo, & Wu, 2016).

Internal Environmental Analysis

Delivering Excellent Service Lessons from the Best Firms can use internal environmental analysis to identify and evaluate the competitive positioning of a company in the business environment. This involves conducting a SWOT Analysis that can help Delivering Excellent Service Lessons from the Best Firms to identify the company’s internal strengths, weaknesses, opportunities, and threats (Halmaghi, Iancue, & Băcilă, 2017).

SWOT Analysis

Strengths

• Delivering Excellent Service Lessons from the Best Firms has a strong distribution network that has allowed it to make its products available to large customers within the given timeframe.

• A strong presence on social media platforms has allowed Delivering Excellent Service Lessons from the Best Firms to have a high level of customer engagement (Rizaldi, 2015).

• Delivering Excellent Service Lessons from the Best Firms has been successful in building a large product portfolio, so unique and distinctive products can be offered to consumers.

• Delivering Excellent Service Lessons from the Best Firms has a strong brand image in the market.

• A low-cost structure of Delivering Excellent Service Lessons from the Best Firms has allowed it to manufacture products at lower costs, so they become affordable for consumers to purchase.

• The financial position of Delivering Excellent Service Lessons from the Best Firms is strong as the company has generated higher profits over the past years (Phadermrod, M.Crowder, & B.Wills, 2019).

• Delivering Excellent Service Lessons from the Best Firms has invested in the training and development of its employees to keep them motivates, leading to higher efficiency and productivity.

Weaknesses

• The expenditure of Delivering Excellent Service Lessons from the Best Firms on its research and development is comparatively less to other competitors of the market.

• Delivering Excellent Service Lessons from the Best Firms uses a centralized decision-making process that takes time and reduces operational efficiency (Ahmadi, Dileepan, & K. Wheatley, 2016).

• There are high rental costs because Delivering Excellent Service Lessons from the Best Firms operates on more of the rental properties rather than purchasing them.

• There is no workforce diversification in Delivering Excellent Service Lessons from the Best Firms. This makes it difficult for the employees to adjust with the different workers who belong to different backgrounds.

Opportunities

• Since the online shopping has increased significantly, Delivering Excellent Service Lessons from the Best Firms can take it as an opportunity to expand its online presence.

• Delivering Excellent Service Lessons from the Best Firms can make use of social media platforms to market its products, with more customers interactions.

• Due to more technological developments, Delivering Excellent Service Lessons from the Best Firms can make its operations more automated so that overall company costs can be reduced (Ahmadi, Dileepan, & K. Wheatley, 2016).

• Globalization provides an opportunity to Delivering Excellent Service Lessons from the Best Firms to expand its operations in multiple countries.

• Delivering Excellent Service Lessons from the Best Firms can enter in a niche market and sell distinctive products to gain a competitive advantage.

• The increase in the demand of environmentally friendly goods, Delivering Excellent Service Lessons from the Best Firms, can place its major focus on making such products (E.Quezada, A.Reinao, & I.Palominos, 2019).

Threats

• In recent times, there has been an increase in the bargaining power of suppliers, making it difficult for Delivering Excellent Service Lessons from the Best Firms to buy raw materials at lower costs.

• Numerous players are entering the industry, posing a major threat to Delivering Excellent Service Lessons from the Best Firms.

• There has been constant pressure on Delivering Excellent Service Lessons from the Best Firms to conduct frequent research to understand the changing customer tastes and preferences (Kolbina, 2015).

• Technological advancements require workforce training. This adds to the costs of Delivering Excellent Service Lessons from the Best Firms.

VRIO Analysis

Delivering Excellent Service Lessons from the Best Firms uses VRIO Analysis to assess and evaluate the company resources to determine the competitiveness, and strategic advantage.

Valuable

• Delivering Excellent Service Lessons from the Best Firms has a strong brand image and engages in corporate social responsibility.

• Delivering Excellent Service Lessons from the Best Firms has a high brand recognition because of the quality of products it offers to its customers (Ariyani & Daryanto, 2018).

• The distribution system of Delivering Excellent Service Lessons from the Best Firms is valued all round the world. The company has been able to successfully establish strong relationships with its suppliers.

• Delivering Excellent Service Lessons from the Best Firms focuses on continuous innovation in its business. The company has expanded this innovation in its multiple functional areas.

• There are potential growth opportunities in the market, and Delivering Excellent Service Lessons from the Best Firms has been able to penetrate the market through its ability to raise large funds.

Rare

• Delivering Excellent Service Lessons from the Best Firms operates globally. This global presence has allowed the company to increase its customer base (Miethlich & G. Oldenburg, 2019).

• Delivering Excellent Service Lessons from the Best Firms has an organizational culture that promotes more teamwork, innovation, and creativity among its employees, that leads to a competitive advantage.

• Since Delivering Excellent Service Lessons from the Best Firms has a global presence, it allows the company to easily adapt to different cultures, norms and values.

• The risk-taking ability of Delivering Excellent Service Lessons from the Best Firms is strong. This provides more opportunities to the company to penetrate different markets.

Inimitable

• The inimitable resource for Delivering Excellent Service Lessons from the Best Firms is its high-quality products. These products have allowed consumers to make repeat purchases.

• Delivering Excellent Service Lessons from the Best Firms operates through multiple locations of stores in different companies, allowing easy access to products.

• Strong marketing communications have been used by Delivering Excellent Service Lessons from the Best Firms to attract more customers.

• Delivering Excellent Service Lessons from the Best Firms has been using integrated technology that has allowed it to offer competitive pricing to its customers (Ariwibowo, Saputro, & Haryanto, 2021).

• Delivering Excellent Service Lessons from the Best Firms maintains an excellent customer service that has enabled it to have a high brand engagement.

Organization

• Strong financial position has allowed Delivering Excellent Service Lessons from the Best Firms to explore more product development opportunities.

• Delivering Excellent Service Lessons from the Best Firms is successfully maintaining the efficiency and effectiveness of its business operations with the help of more integrated and advanced technology.

• Employees are given both in-house and off-the-job training opportunities by Delivering Excellent Service Lessons from the Best Firms that allow more skills development (Adnan, Abdulhamid, & Sohail, 2018).

• The strong value chain and distribution network has enabled Delivering Excellent Service Lessons from the Best Firms to increase its revenue through the sale of its products.

Marketing Mix

Marketing Mix is needed by Delivering Excellent Service Lessons from the Best Firms to formulate effective strategies to achieve the company objectives.

Product

• Delivering Excellent Service Lessons from the Best Firms has five product categories. Each of these categories has a product line that involves more variety of products (Išoraitė, 2016).

• Highly differentiated products are offered by Delivering Excellent Service Lessons from the Best Firms to its customers. These distinctive products are not easily available at competitors.

• The products of Delivering Excellent Service Lessons from the Best Firms are of higher quality, and thus, customers pay more prices for these products.

• Delivering Excellent Service Lessons from the Best Firms designs products with traditional designs giving customers more product variety.

• Delivering Excellent Service Lessons from the Best Firms offers multiple sizes for its every product to make it easy for its customers to select the right product.

• Warranty and same-day delivery option if also provided by Delivering Excellent Service Lessons from the Best Firms to its customers.

Price

• Delivering Excellent Service Lessons from the Best Firms follows a competitive pricing strategy.

• To attract more customers, bundle pricing has also been used by the company.

• Little higher prices are charged for products that are sold online because of the delivery costs (Thabit & Raewf, 2018).

• Optional product pricing strategy is also adopted by Delivering Excellent Service Lessons from the Best Firms for some of its products, such as a base product is offered for a certain price, and there are separate prices for its accessories.

• Regular promotional prices are also offered by Delivering Excellent Service Lessons from the Best Firms to its customers.

Place

• Delivering Excellent Service Lessons from the Best Firms uses two channels for its product distribution. This includes online selling and through own stores.

• There are more than multiple stores owned by Delivering Excellent Service Lessons from the Best Firms globally. This ensures easy product availability to customers (Pogorelova, Yakhneeva, & Agafonova, 2016).

• Delivering Excellent Service Lessons from the Best Firms has partnered with delivery service companies to distribute its products effectively to consumers.

• Delivering Excellent Service Lessons from the Best Firms has also adopted an omni-channel distribution system.

Promotion

• Delivering Excellent Service Lessons from the Best Firms uses a traditional promotional strategy that involves TV advertisements (Fan, Y.K.Lau, & Zhao, 2015).

• Social media advertisements are also adopted by Delivering Excellent Service Lessons from the Best Firms to increase brand awareness.

• Delivering Excellent Service Lessons from the Best Firms takes part in various events and exhibitions as a way of promoting its products.

• Large sales force is used to provide the customers with a more personal experience.

• Delivering Excellent Service Lessons from the Best Firms also makes use of influencer marketing to increase the demand for its products.

• Regular content and deals are posted on the social media pages of Delivering Excellent Service Lessons from the Best Firms to attract and retain customers.

Value Chain Analysis

Delivering Excellent Service Lessons from the Best Firms can use Value Chain Analysis to identify and assess inter-relationships as well as interdependencies.

Primary Activities

• Delivering Excellent Service Lessons from the Best Firms’s primary activities involves the production and selling of products to the final consumers (Mintz, J.Gilbride, & Lenk, 2021).

• Delivering Excellent Service Lessons from the Best Firms has a strong relationship with the suppliers. This ensures that the product is received, stored, and distributed in a timely manner.

• Operational activities of Delivering Excellent Service Lessons from the Best Firms are effectively aligned.

• For inbound logistics, after the arrival of raw material, the company processes it to manufacture the final product (Hasan, Nekmahmud, & Yajuan, 2019).

• In terms of outbound logistics, Delivering Excellent Service Lessons from the Best Firms has been able to set up optimal costs as well as efficient delivery processes to deliver the product on time.

• Delivering Excellent Service Lessons from the Best Firms invests in its sales and marketing activities to build relationships with customers.

• Marketing funnel approach is used by Delivering Excellent Service Lessons from the Best Firms to effectively devise and build sales and marketing activities.

• Delivering Excellent Service Lessons from the Best Firms offers both pre-sale and post-sales services to its customers.

Secondary Activities

• Delivering Excellent Service Lessons from the Best Firms has an effective infrastructure that has allowed the company to successfully optimize its value chain.

• The competitive pressure in terms of employee skill development, motivation, and commitment is reduced as Delivering Excellent Service Lessons from the Best Firms has developed a strong HRM (Linkov, Carluccio, Pritchard, & Bhreasail, 2020).

• Delivering Excellent Service Lessons from the Best Firms uses a cost minimization approach to reduce its costs by analyzing the costs associated with training and hiring the employees.

• Delivering Excellent Service Lessons from the Best Firms has been using integrated technology in its value chain activities. This includes technological customer support, research and data analytics concerning product design, and automated software.

• The procurement activities of Delivering Excellent Service Lessons from the Best Firms are effectively optimized with its inbound, outbound, and operational activities (Maheswari, Yudoko, & Adhiutama, 2019).

Market Penetration Strategies

• Delivering Excellent Service Lessons from the Best Firms can increase the capacity of its production so it can reach more of the customers in its existing market.

• Delivering Excellent Service Lessons from the Best Firms can focus on controlling the overhead costs so that it can offer competitive pricing that can attract customers of the market (Dawes, 2018).

• Investments can be made by Delivering Excellent Service Lessons from the Best Firms in marketing and sales activities to increase the chances of successful market penetration.

• Delivering Excellent Service Lessons from the Best Firms can design and develop a content that increases customer engagement within a particular marketplace.

• Delivering Excellent Service Lessons from the Best Firms can assess and identify more enhanced distribution networks (Radpour, Mondal, & Kumar, 2017).

• Improved distribution systems and supply chains can improve the product accessibility for the customers, making it easier for Delivering Excellent Service Lessons from the Best Firms to penetrate the market.

• Delivering Excellent Service Lessons from the Best Firms can adopt price cuts in its products to compete in the market. This will give a company a competitive edge over its competitors.

• Delivering Excellent Service Lessons from the Best Firms can plan strategies where it can focus on acquiring the leading players of the market. Such acquisitions will give the company an opportunity to reach more customer segments.

• Strategic partnerships and joint ventures agreements can be signed by Delivering Excellent Service Lessons from the Best Firms to mitigate the risk factors, and to gain customer groups of the market.

• Delivering Excellent Service Lessons from the Best Firms can come up with new and innovative features in its already existing product for the market (Daouda, Barth, & T. M. Ingenbleek, 2019).

Market Development Strategies

• It is important for Delivering Excellent Service Lessons from the Best Firms to invest in the research and development department so potential markets can be identified (Hilman, Bohari, & Abdullah, 2018).

• Regional expansion strategy can be used by Delivering Excellent Service Lessons from the Best Firms for growth purposes. This will also take into consideration the cultural differences.

• Delivering Excellent Service Lessons from the Best Firms should also consider to expand its business operations in the international market. This will allow access to a larger customer base.

• New customer groups and segments should be explored by Delivering Excellent Service Lessons from the Best Firms.

• Delivering Excellent Service Lessons from the Best Firms should also invest in brand-building activities as it will give an opportunity to reach more potential customers (C. Koks & M. Kilika, 2016).

• Delivering Excellent Service Lessons from the Best Firms should consider the market education in terms of its product. The company can significantly increase its sales by giving product awareness to new segments.

Product Development Strategies

• Delivering Excellent Service Lessons from the Best Firms can come up with new improvements and modifications in the existing products to attract the market.

• Delivering Excellent Service Lessons from the Best Firms should undergo the NPD process, so the company is able to assess and identify new points for its customers.

• Regular investments in the research and development will help Delivering Excellent Service Lessons from the Best Firms to develop something new and innovative that can give a competitive advantage (Kalogiannidis & Mavratzas, 2020).

• Delivering Excellent Service Lessons from the Best Firms can develop new products by getting into more strategic partnerships.

Diversification Strategies

• Delivering Excellent Service Lessons from the Best Firms can adopt vertical diversification to develop business. This can be done by adding more products to the existing portfolio (Kalogiannidis & Mavratzas, 2020).

• Horizontal integration can also be adopted by Delivering Excellent Service Lessons from the Best Firms, where the company can enter into a completely new product development phase that does not exist in the current product line.

• Delivering Excellent Service Lessons from the Best Firms can also consider to conglomerate by starting a different business.

Conclusion

Based on all the models and frameworks discussed above, it is concluded that Delivering Excellent Service Lessons from the Best Firms should focus on widening the existing product portfolio. Moreover, the psychological pricing strategy can be adopted. Delivering Excellent Service Lessons from the Best Firms should also maintain close relationships with its suppliers to benefit from lower prices. Similarly, Delivering Excellent Service Lessons from the Best Firms should develop more integrated outbound logistics for its perishable items. It is also important to continue producing quality and innovative products, so Delivering Excellent Service Lessons from the Best Firms is less affected by the new emerging competition in the industry.

References

Adnan, M., Abdulhamid, T., & Sohail, B. (2018). Predicting Firm Performance through Resource Based Framework . European Journal of Business and Management .

Ahmadi, M., Dileepan, P., & K. Wheatley, K. (2016). A SWOT analysis of big data. Journal of Education for Business , 289-294 .

Aithal, P. S. (2016). Study on Delivering Excellent Service Lessons from the Best Firms Analysis Technique for Business Models, Business Strategies, Operating Concepts & Business Systems. International Journal in Management and Social Science, 95-115.

Akpoviroro, K. S., & Owotutu, S. O. (2018). Impact of external business enviornment on organizational performance . International Journal of Advance Research and Innovative Ideas in Education, 498-505.

Ariwibowo, P., Saputro, F. B., & Haryanto, H. (2021). Analysis of Strength & Weakness, Using the Concept of Resource-Based View with the VRIO Framework in Sharia Cooperatives. Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 279 - 294.

Ariyani, W., & Daryanto, A. (2018). Operationalization of Internal Analysis Using the VRIO Framework: Development of Scale for Resource and Capabilities Organization (Case Study: XYZ Company Animal Feed Business Unit). Asian Business Research Journal .

C. Koks, S., & M. Kilika, J. (2016). Towards a Theoretical Model Relating Product Development Strategy, Market Adoption and Firm Performance: A Research Agenda. Journal of Management and Strategy.

Cho, W., Ke, J.-y. F., & Han, C. (2019). An empirical examination of the use of bargaining power and its impacts on supply chain financial performance. Journal of Purchasing and Supply Management.

Daouda, F. B., Barth, P., & T. M. Ingenbleek, P. (2019). Market Development for African Endogenous Products. Journal of Macromarketing .

Dawes, J. (2018). The Ansoff Matrix: A Legendary Tool, But with Two Logical Problems. SSRN .

E.Quezada, L., A.Reinao, E., & I.Palominos, P. (2019). Measuring Performance Using SWOT Analysis and Balanced Scorecard. Procedia Manufacturing, 786-793.

Fabbri, D., & F.Klapper, L. (2016). Bargaining power and trade credit. Journal of Corporate Finance, 66-80.

Fan, S., Y.K.Lau, R., & Zhao, J. L. (2015). Demystifying Big Data Analytics for Business Intelligence Through the Lens of Marketing Mix. Big Data Research, 28-32.

H. Th. Bruijl, G. (2018). The Relevance of Porter's Five Forces in Today's Innovative and Changing Business Environment. SSRN .

Halmaghi, E. E., Iancue, D., & Băcilă, M. L. (2017). The Organization's Internal Environment and Its Importance in the Organization's Development. International Conference Knowledge Based Organization , 378 - 381.

Hasan, M. M., Nekmahmud, M., & Yajuan, L. (2019). Green business value chain: a systematic review. Sustainable Production and Consumption, 326-339.

Hilman, H., Bohari, A. M., & Abdullah, S. S. (2018). The mediating effect of cost leadership on the relationship between market penetration, market development, and firm performance. Journal of Business and Retail Management Research.

Hueske, A. K., Endrikat, J., & Guenther, E. (2015). External environment, the innovating organization, and its individuals: A multilevel model for identifying innovation barriers accounting for social uncertainties. Journal of Engineering and Technology Management, 45-70.

Indris, S., & Primiana, I. (2015). Internal And External Environment Analysis On The Performance Of Small And Medium Industries (Smes) In Indonesia. International Journal of Scientific & Technology Research .

Išoraitė, M. (2016). Marketing Mix Theoretical Aspects . International Journal of Research-Granthaalayah.

J. K, N., W. J, O., & D., K. (2016). Does External Environment Influence Organizational Performance? The Case of Kenyan State Corporations. Management and Organizational Studies.

Kalogiannidis, S., & Mavratzas, S. (2020). Impact of marketing mix strategies effective product development issues in MNCs/Retail . International Journal of Business Marketing and Management , 118-125.

Kolbina, O. (2015). SWOT Analysis as a Strategic Planning Tool for Companies in the Food Industry. Problems of Economic Transition, 74-83 .

Linkov, I., Carluccio, S., Pritchard, O., & Bhreasail, Á. N. (2020). The case for value chain resilience. Management Research Review.

Maheswari, H., Yudoko, G., & Adhiutama, A. (2019). Government and Intermediary Business Engagement for Controlling Electronic Waste in Indonesia: A Sustainable Reverse Logistics Theory through Customer Value Chain Analysis. Sustainability.

Miethlich, B., & G. Oldenburg, A. (2019). The Employment of Persons with Disabilities as a Strategic Asset: A Resource-Based-View using the Value-Rarity-Imitability-Organization(VRIO) Framework . Journal of Eastern Europe Research in Business and Economics.

Mintz, O., J.Gilbride, T., & Lenk, P. (2021). The right metrics for marketing-mix decisions. International Journal of Research in Marketing , 32-49.

Munro, M. M. (2017). Analyzing external environment factors affecting social enterprise development. Social Enterprise Journal, 38-52.

Phadermrod, B., M.Crowder, R., & B.Wills, G. (2019). Importance-Performance Analysis based SWOT analysis. International Journal of Information Management, 194-203.

Pogorelova, E., Yakhneeva, I., & Agafonova, A. (2016). Marketing Mix for E-Commerce. International Journal of Enviornmental & Science Education .

Radpour, S., Mondal, M. A., & Kumar, A. (2017). Market penetration modeling of high energy efficiency appliances in the residential sector. Energy, 951-961.

Rizaldi, A. (2015). Control Environment Analysis at Government Internal Control System: Indonesia Case. Procedia - Social and Behavioral Sciences, 844-850.

S. Samusenko, A., S. Plaskova, N., & A. Prodanova, N. (2020). The Analysis of the External Environment to Determine the Practical Focus of Applied Research and Development in the Framework of Innovation. Complex Systems: Innovation and Sustainability in the Digital Age , 245–255.

Seema, S. (2016). Porter's Model: A Critical Examination . International Journal of Engineering and Management Research .

Thabit, T., & Raewf, M. (2018). The Evaluation of Marketing Mix Elements: A Case Study. International Journal of Social Sciences & Educational Studies.

Wang, L., Wang, Y., & Shi, L. (2022). Analysis of risky driving behaviors among bus drivers in China: The role of enterprise management, external environment and attitudes towards traffic safety. Accident Analysis & Prevention.

Zhao, Z. Y., Zuo, J., & Wu, P. H. (2016). Competitiveness assessment of the biomass power generation industry in China: A five forces model study. Renewable Energy, 144-153.