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Marketing Strategy for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital
Posted by Addison on Mar-29-2023
Introduction
The report primarily focuses on the marketing strategy of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to give a reader an overview of the growth dynamics of the company. Recently, several strategic issues and managerial problems have been identified in marketing strategy of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital that have drawn the attention of the entire management to devise new marketing strategies that can help the company to resolve the problems to continue its expansion and future growth to achieve a competitive edge in the marketplace. This report is written to provide The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital marketing strategy with the required strategic solutions using multiple frameworks and tools.
External Environmental Analysis
PESTLE Analysis is the most popular strategic tool that is used by many organizations when conducting an external environmental analysis. This framework typically focuses on political, economic, social, technological, legal, and environmental factors that can impact the macro environment of the business (Zalengera, E.Blanchard, & C.Eames, 2014).
Political factors
Political Stability
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates in a politically stable environment, which means that it provides the company with more friendly and stable business growth opportunities (Christodoulou & Cullinane, 2019). However, since The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates in multiple countries, there are high chances of various political tensions that can cause instability in market growth trends for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital. This can limit the company's growth opportunities.
Pressure Groups
Moreover, it is important for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to analyze and monitor the activities of pressure groups. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can create a close collaboration with these groups to achieve long-term goals.
Corruption and Changing Policies
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital must keep a close check on the changes in any government policies because they can directly impact the performance of the business. The operations of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital are its different countries can become unpredictable if there is a high level of corruption and weak enforcement of the law (Achinas, Horjus, & Achinas, 2019).
Trade and Taxes
The profitability of a company is directly influenced if there are high taxes in a country. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should look into the taxation policies in each country before further expanding its operations (Eierle, Hartlieb, & C. Hay, 2022). Similarly, if there are high trade restrictions, it can get difficult for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to import and export its products, impacting the relationships with trade partners.
Economic factors
GDP, Employment, and Exchange Rates
The long-term growth strategies of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital are majorly determined by the GDP growth of the economy. The purchasing power of consumers significantly increases with a high GDP. High unemployment in an economy shows that The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can benefit from surplus labor with low-cost wages. Furthermore, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should monitor interest rates as it can affect the borrowing ability. With that being said, if there is a high fluctuation in currency, the profitability of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can also be influenced (Sadeghi, 2020).
Labor Market
It is important for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to make appropriate predictions regarding the labor market conditions in a specific economy (Sadeghi, 2020). This can help the company to hire a more talented workforce that can improve the performance of the company.
Industry lifecycle stage
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should consider expanding its operations in growing economies to benefit from growth opportunities. It can be challenging for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to enter a mature industry at a growing stage (Villamarín & Pinzon, 2017).
Social factors
Demographics
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should study the changing patterns of demographics, such as socio-economic variables, the aging population, and trends in migration (Barbara & Cortis, 2017). This can help the company to identify the right segment to target with a high potential for growth opportunities.
Cultural norms
Every country and society has a distinctive culture with different norms and values. It is important for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to study and identify social class stratification.
E-commerce
There has been a significant shift in online shopping. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital needs to adopt necessary changes considering the growing use of social media networking sites and mobile phones to increase its revenue and overall profitability (Villamarín & Pinzon, 2017).
Technological factors
Technological innovations
On-going technological innovations should be considered carefully by The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital so that it can stay ahead of the competitive market. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should continue working on introducing major technological transformations to achieve a competitive advantage (Rastogi & TRIVEDI, 2016).
Social Media Marketing
The collaboration with consumers has been growing rapidly because of the development of communication technologies (Rastogi & TRIVEDI, 2016). The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can take it as a great opportunity where can use innovative strategies to expand its customer base.
Environmental factors
Waste Management
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should implement the latest technological tools to minimize environmental pollution. Waste management is now getting popular and has been considered a major business norm (Igliński, Iglińska, & Cichosz, 2016).
Climatic Conditions and Eco-friendly products
Climatic conditions can influence the efficiency of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital. The cost of a company's operations can be increased if there are extreme weather conditions. Similarly, there has been an increasing demand for eco-friendly products. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should work towards adopting more sustainable business practices to gain customer trust (Barkauskas, Barkauskienė, & Jasinskas, 2015).
Legal factors
Employee protection laws
It is important for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to follow the health and safety laws for its employees that are issued by the authorities to ensure the safety of its labor.
Consumer laws
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should protect its customer data to ensure their security and privacy concerns. Moreover, it should set the right price with the right product quality (Igliński, Iglińska, & Cichosz, 2016).
Porter's Five Forces
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can use Porter's Five Forces to analyze the competitive landscape of the industry. The strategic planners of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can use this framework to make effective decisions.
Threat of New Entrants
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates in an industry where it is difficult to achieve economies of scale, making it difficult for new entrants to enter the industry (Yunna & Yisheng, 2014). There is a strong product differentiation with high capital requirements. Moreover, it is difficult to establish a distribution network easily in this industry. Thus, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has a weak threat of new entrants.
Bargaining Power of Suppliers
There are more suppliers in the industry of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital. This shows that there is less control over prices. Organizations like The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can easily switch to other suppliers because of less differentiation in products. This makes the bargaining power of suppliers a weak force in The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital's industry (H. Th. Bruijl, 2018).
Bargaining Power of Buyers
The industry in which The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates has many suppliers as companies to buyers. This means that buyers have fewer options and do not have control over prices (H. Th. Bruijl, 2018). The high product differentiation shows that there are few alternative products for buyers, and there is a high switching cost. This makes the bargaining power of buyers a weak force in the industry.
Threat of Substitute Products and Services
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates in an industry that offers very few substitutes to its customers. The substitutes that are available are expensive because of their high quality (Zhao, Zuo, & Wu, 2016). However, companies like The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital sell their products at a lower prices. This clearly shows that buyers may feel reluctant when switching to other substitutes.
Rivalry Among Existing Firms
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates in a less competitive industry. The already established companies have a large market share, meaning that any move by the existing companies will be noticed. Moreover, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has to take several competitive actions to become a market leader, as the industry is likely to grow rapidly in the coming years (Aithal, 2020).
SWOT Analysis
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can make use of SWOT analysis to effectively analyze the company's internal strengths, weaknesses, external opportunities, and threats.
Strengths
Strong distribution network
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates in various countries and has multiple outlets that help the company to deliver its products quickly to its customers. This shows that The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has a strong distribution network (Benzaghta, Elwalda, & Mousa, 2021).
Financial position
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has established itself as a strong financial company over the past few years. It has generated enough profits that can be used to finance any future expenditure (Basset & Mohamed, 2018).
Automation
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has adopted the latest and innovative technology in its business operations, which has allowed the company to reduce its production costs (Benzaghta, Elwalda, & Mousa, 2021).
Social media presence
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has been successful in establishing itself as a strong brand on social media platforms that, includes Facebook, Twitter, and Instagram. This increases customer engagement (Basset & Mohamed, 2018).
Weaknesses
High rent costs
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has its manufacturing plants on rented properties. This increases the company's overall costs, and a significant portion of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital's profits go into paying the rent (Comino & Ferretti, 2016).
Research and Development
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has not been able to conduct effective and in-depth market research regarding new markets and products (Comino & Ferretti, 2016). Customer trends are always evolving, and it is important for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to take immediate action in conducting its research.
Centralized Power
There has been a centralized decision-making process in The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital. This means that employees have to consult their managers before taking any decision themselves. This slow down the decision-making process. and employees feel demotivated. Thus, impacting the operations of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital (Comino & Ferretti, 2016).
Opportunities
Presence of Internet
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has a great opportunity of expanding its business by using the internet. Since there has been a growing trend in online shopping The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can boost its sales by expanding its online stores (Yan, Xia, & X.H.Bao, 2015). Additionally, social media platforms can be updated constantly to engage customers with all the new products introduced by The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital.
Technological Innovations
Technology is constantly evolving, and The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can benefit from it by implementing the technology in its various departments. Manufacturing process can be completed automated, which can eventually help The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to reduce its costs (Taghavifard, Mahdiraji, & Alibakhshi, 2018).
Globalization
The continuous increase in globalization has allowed The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to expand its business operations across borders. It has the opportunity of entering new markets (Yan, Xia, & X.H.Bao, 2015).
Threats
New Entrants
Recently, many companies are entering the industry in which The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates. This means that there are chances of increased competition. This poses a threat to The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital as it has to put more effort into gaining market share (Taghavifard, Mahdiraji, & Alibakhshi, 2018).
Fluctuations in exchange rates
The exchange rates are highly subjected to fluctuations that negatively impact the sales of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital needs to study the changing fluctuations to keep up with its profitability (Vlados & Chatzinikolaou, 2019).
Consumer trends
The consumer trends are constantly changing, that causes changes in their demands. This puts pressure on companies like The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital, who have to continuously meet their consumer demands. Moreover, there is a significant threat from substitute products because consumers tend to switch to these companies (Vlados & Chatzinikolaou, 2019).
Marketing Mix
Product
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates in a wider range of products. Each of the products has its further product lines that are sold under the The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital. This means that customers can benefit from a large variety of products. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital sells highly differentiated products with higher quality that, gives it a competitive edge (Khan, 2014).
Price
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital follows a competitive pricing strategy. The company also takes into account all its costs before setting its prices (Londhe, 2014). Currently, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital is using a product bundle pricing strategy where customers get bundled products at lower prices.
Place
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has adopted various distribution channels to reach its customers. The company sells its products through its website directly (Thabit & Raewf, 2018). Apart from this, it also distributes its products to wholesalers, who then further sell it to small retailers. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has its own retail stores where it sells its products directly to consumers.
Promotion
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital uses traditional and modern promotional techniques. TV ads are used to reach a larger audience. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital also advertises on social media sites such as Facebook, Instagram, and Twitter. Events are sponsored by the company. Moreover, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital participates in several exhibitions (Londhe, 2014).
VRIO Analysis
Valuable
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital engages in corporate social responsibility activities. This has allowed the company to establish a strong brand image. Since, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has a well-established distribution network, the products are reached to consumers in a timely manner. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has been able to introduce innovation in its various departments, which has lowered its costs (Ariyani & Daryanto, 2018).
Rare
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital operates in multiple countries. This means that its global presence is a rare factor. It works towards an organizational culture that encourages teamwork, and creativity among employees (Ariyani & Daryanto, 2018). The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital is also able to adapt to different societies, and cultures due to its exposure to various locations.
Inimitable
The products produced by The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital are of a high quality. Customers make repetitive purchases, and thus it is an inimitable source. (Miethlich & G. Oldenburg, 2019). The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital has a significant placement of its stores that gives an easy access to its customers. Additionally, the company has been using a competitive pricing strategy because it has been able to achieve economies of scale, thus lower production costs.
Organization
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital, over the years, has successfully gained a financial strength. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can make use of these finances to invest in major acquisitions that give it more growth opportunities. The advancements in technology have allowed The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to manage its operations more effectively. Distribution channels are another resource for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital. The supply chain is very efficient, resulting in more revenue (Miethlich & G. Oldenburg, 2019).
Value Chain Analysis
Primary Activities
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital is involved in primary activities such as the production of goods and then selling them to the target audience.
Inbound Logistics
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should ensure to have a strong relationship with its suppliers to avoid any inconvenience in receiving, storing, and distributing the product. This will help The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to have a more effective transformation of a product (Ariwibowo & Saputro, 2021).
Operations
Operations involves manufacturing as well as services. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should conduct an in-depth analysis of its operational activities to remain ahead of its competitors (M.El-Sayed, W.Dickson, & O.El-Naggar, 2015). This will increase the productivity of the company, and more profits can be generated.
Outbound Logistics
It is important for The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to analyze, and optimize its outbound logistics so that it is able to achieve the long-term corporate goals. Managing outbound activities properly reduces the chance of late deliveries (M.El-Sayed, W.Dickson, & O.El-Naggar, 2015).
Marketing and Sales
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should use various marketing and sales techniques to differentiate its products from its competitors. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can adopt marketing and sales activities such as promotional activities, advertising, and building strong relationships with suppliers and customers (Ariwibowo & Saputro, 2021).
Services
In terms of services, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital must ensure that it provides its customers with the pre-sale and post-sale services (Jaligot, C.Wilson, & R.Cheeseman, 2016). The post-sale service typically falls into the promotional activities of a company. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can thus develop its customer loyalty.
Secondary Activities
Firm infrastructure
A strong infrastructure of a firm can enable The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to optimize the entire value chain of the company. Moreover, by controlling the infrastructure activities, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can be in a better position to get a strong foothold in the competitive marketplace (Darmawan & Wiguna, 2014).
Human Resource Management
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should place its major focus on analyzing the different aspects of HR, such as recruitment, selection, training, and performance evaluation of employees (Darmawan & Wiguna, 2014). The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can reduce its costs by identifying and analyzing the costs associated with hiring and training.
Procurement
Procurement is an important element in the The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital's value chain. It is important for the company to assess its overall procurement activities so that the inbound, outbound, and operational activities can be optimized (Kumar & P. V., 2016).
Ansoff's Matrix
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can implement Ansoff's Matrix to make decisions regarding its business growth. This framework includes four different strategic choices that can be selected by The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital.
Market Penetration
Production capacity
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can increase its overall production capacity. This will allow the company to reach more wider audience in an existing market. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can also benefit from the reduced costs by expanding its production capacity. Thus, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can attract more customers using competitive pricing (Madsen, 2017).
Marketing Investment
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can penetrate the market by investing more in marketing and sales activities. This will help the company to engage with its customer more effectively, leading to more potential customers (Dawes, 2020).
Distribution Channels
Innovative and unique distribution channels can be explored by The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital. This will enable the company to reach new segments and groups of customers (Dawes, 2020). In addition to this, The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can penetrate the market by improving its supply chain, giving more accessibility to customers.
Joint Ventures/Acquisitions
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can enter into joint ventures or can take over other leading companies of the market. This will give The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital more market share.
Market Development
Research & Development
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should keep on investing in its R&D department, so it is able to identify the changing trends of the market. This will help The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to target the right market at the right time (Mukangai & Murigi, 2021).
Expanding Regionally
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can enter in a new market by expanding its operations regionally. This includes considering different cities of the country. The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital must consider any cultural differences when entering a new market (Mukangai & Murigi, 2021).
New Segments
New segments of the current market can be explored (Mukangai & Murigi, 2021). The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can add new features and product uses to its existing products that satisfies the needs of a different customer segment.
Product Development
Modifications
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can modify the existing product by improving its features to enhance the product offerings.
Launching additional products
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital should invest in its R&D department so it can come up with new and innovative products that attracts and fulfill the needs of the target audience. This will boost the sales of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital and will increase profitability (Khajezadeh, Niasar, & Asli, 2019).
Diversification
Vertical Integration
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can consider vertical integration. This will allow The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to develop and launch new products that are similar to its existing product category (Khajezadeh, Niasar, & Asli, 2019).
Horizontal Integration
The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can diversify its business operation using horizontal integration. This means that the new products and services of The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital will not be related to its current products (Dhir & Dhir, 2015).
A new business diversification
Entering into a completely new business can be considered by The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital. The organization can work towards starting a new business that can give a company more growth prospects in the future (Dhir & Dhir, 2015). The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can conglomerate with the help of mergers and acquisitions.
Conclusion
To conclude, it could be said that The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can resolve its current managerial and strategic problems by focusing on its existing products. The company can adopt more attractive marketing strategies that can help The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital to boost its revenue and profitability. It is recommended to focus on maintaining strong supplier relationships. Moreover, it is also advised to focus on more innovative products so The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance A Mediation Analysis of Human and Social Capital can remain competitive in the market.
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