Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions Case Solution

The Harvard Business Review published a case study that primarily focuses on Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions. The following case solution has been designed to give the reader an overview about the business world along with a clear understanding of its growth dynamics. Recently, Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has been subjected to strategic as well as managerial problems that require immediate attention so that they can be resolved to allow future growth, expansion, and competitive edge within the marketplace. This case study solution is being written to provide a strategic solution to Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions using various appropriate tools and frameworks. Harvard Business Review’s case studies involve a central problem that is faced by a particular company. The problem identified involves strategic and managerial implications for the company. Therefore, it is important for readers to critically identify the problem Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions faces. Moreover, it is also essential to highlight the key stakeholders that are impacted and influenced by the problem identified.

External Environmental Analysis

The external environment holds significant importance for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to ensure that the company is able to respond to all the changes in the macro-environment. This is because Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions cannot control the factors and thus can directly influence the company's operations (Indris & Primiana, 2015). The external environment of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions will be assessed using PESTLE Analysis.

Political

• A stable political environment provides a favorable market growth trend for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions.

• It is important for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to analyze the pressure groups, and social environment activists. The company can make close collaborations with these groups to achieve company goals (Wang, Wang, & Shi, 2022).

• High restrictions on trade and high levels of taxes can contribute to the complex business environment for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions by impacting imports and exports.

Economic

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can benefit from wide-range opportunities in business growth by operating in developing economies (Munro, 2017).

• High GDP can determine the long-term growth strategies of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions, signaling the ability of consumers to spend on more products.

• Higher rates of interests can provide Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions with more investment opportunities.

• The flexibility in the labor market allows Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to take advantage of higher workforce productivity.

Social

• The selection of appropriate demographic segments has allowed Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to select the right segments of the market that have high growth potential.

• The research on gender roles has helped Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to develop and align communication as well as marketing strategies accordingly.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has been successful in understanding the norms and cultures of different countries by developing local teams and partnerships (Hueske, Endrikat, & Guenther, 2015).

Technological

• The adoption of innovative marketing techniques that involves communication technologies has allowed Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to collaborate successfully with consumers.

• The company has stayed ahead in the market, and can significantly increase its market share by placing its major focus on emerging technologies (Akpoviroro & Owotutu, 2018).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should maximize its profits by investing in disruptive technologies.

Environmental

• It is crucial for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to adopt effective waste management practices to reduce environmental pollution (J. K, W. J, & D., 2016).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should adopt eco-friendly products to establish better relationships with the stakeholders.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can take advantage of subsidies offered in renewable technologies to achieve the long-term goal of sustainability.

Legal

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should follow proper laws concerning employee health and safety, and anti-discrimination laws to effectively develop HRM.

• Consumer protection laws are also important for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions as it involves the consumer protection from fraudulent marketing (S. Samusenko, S. Plaskova, & A. Prodanova, 2020).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can gain a competitive advantage, and can position itself strongly in the market by protecting intellectual property laws.

Porter’s Five Forces Analysis

Threat of New Entrants

• It is difficult to achieve economies of scale in Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions’s industry, making it a weaker force for new entrants.

• There are high capital requirements in the industry. This makes it difficult for new businesses to set up their companies, and compete against Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions.

• The industry has a strong product differentiation, and heavy investment is needed for customer acquisition. Thus, Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can focus on innovation to differentiate itself from its competitors (H. Th. Bruijl, 2018).

• There are strict legal requirements to join the industry in which Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions operates, making it difficult for new entrants to enter the market.

Bargaining Power of Suppliers

• The bargaining power of suppliers in the industry is weak.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions operates in an industry with a higher number of suppliers. This means that suppliers do not have much control over their prices.

• Standardized products that have low switching costs are provided by suppliers allowing buyers like Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to easily switch their suppliers (Fabbri & F.Klapper, 2016).

• Raw materials can be purchased at lower prices by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions. The company can also switch suppliers for more reasonable pricing.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can benefit from a variety of suppliers as it can have multiple suppliers for its various geographical areas (Cho, Ke, & Han, 2019).

Bargaining Power of Buyers

• The bargaining power of buyers in the Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions industry is weak.

• There is a high product differentiation in the industry, making it difficult for buyers to switch to alternative firms.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can come with differentiated and innovative products to attract more buyers of the industry (Zhao, Zuo, & Wu, 2016).

• Buyers of this industry has low incomes. This means they prefer to purchase items at lower prices, making them more price sensitive. Organizations like Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can offer lower prices to attract customers.

Threat of Substitute Products or Services

• There are few substitute products available in the industry in which Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions operates.

• Expensive substitutes are available in the industry of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions, making it difficult for buyers to switch to those substitutes (Aithal, 2016).

Rivalry Among Existing Firms

• The rivalry among existing firms is moderate to weak.

• There are few competitors in the industry in which Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions operates.

• A large market share is enjoyed by fewer firms in the industry. This means that more competitive actions will be made to become leaders in the market (Seema, 2016).

• The industry in which Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions operates has highly differentiated products, making it difficult for companies to win each other customers.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can focus on making more differentiated products to gain a strong competitive edge in the market (Zhao, Zuo, & Wu, 2016).

Internal Environmental Analysis

Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can use internal environmental analysis to identify and evaluate the competitive positioning of a company in the business environment. This involves conducting a SWOT Analysis that can help Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to identify the company’s internal strengths, weaknesses, opportunities, and threats (Halmaghi, Iancue, & Băcilă, 2017).

SWOT Analysis

Strengths

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has a strong distribution network that has allowed it to make its products available to large customers within the given timeframe.

• A strong presence on social media platforms has allowed Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to have a high level of customer engagement (Rizaldi, 2015).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has been successful in building a large product portfolio, so unique and distinctive products can be offered to consumers.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has a strong brand image in the market.

• A low-cost structure of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has allowed it to manufacture products at lower costs, so they become affordable for consumers to purchase.

• The financial position of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions is strong as the company has generated higher profits over the past years (Phadermrod, M.Crowder, & B.Wills, 2019).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has invested in the training and development of its employees to keep them motivates, leading to higher efficiency and productivity.

Weaknesses

• The expenditure of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions on its research and development is comparatively less to other competitors of the market.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions uses a centralized decision-making process that takes time and reduces operational efficiency (Ahmadi, Dileepan, & K. Wheatley, 2016).

• There are high rental costs because Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions operates on more of the rental properties rather than purchasing them.

• There is no workforce diversification in Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions. This makes it difficult for the employees to adjust with the different workers who belong to different backgrounds.

Opportunities

• Since the online shopping has increased significantly, Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can take it as an opportunity to expand its online presence.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can make use of social media platforms to market its products, with more customers interactions.

• Due to more technological developments, Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can make its operations more automated so that overall company costs can be reduced (Ahmadi, Dileepan, & K. Wheatley, 2016).

• Globalization provides an opportunity to Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to expand its operations in multiple countries.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can enter in a niche market and sell distinctive products to gain a competitive advantage.

• The increase in the demand of environmentally friendly goods, Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions, can place its major focus on making such products (E.Quezada, A.Reinao, & I.Palominos, 2019).

Threats

• In recent times, there has been an increase in the bargaining power of suppliers, making it difficult for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to buy raw materials at lower costs.

• Numerous players are entering the industry, posing a major threat to Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions.

• There has been constant pressure on Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to conduct frequent research to understand the changing customer tastes and preferences (Kolbina, 2015).

• Technological advancements require workforce training. This adds to the costs of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions.

VRIO Analysis

Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions uses VRIO Analysis to assess and evaluate the company resources to determine the competitiveness, and strategic advantage.

Valuable

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has a strong brand image and engages in corporate social responsibility.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has a high brand recognition because of the quality of products it offers to its customers (Ariyani & Daryanto, 2018).

• The distribution system of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions is valued all round the world. The company has been able to successfully establish strong relationships with its suppliers.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions focuses on continuous innovation in its business. The company has expanded this innovation in its multiple functional areas.

• There are potential growth opportunities in the market, and Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has been able to penetrate the market through its ability to raise large funds.

Rare

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions operates globally. This global presence has allowed the company to increase its customer base (Miethlich & G. Oldenburg, 2019).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has an organizational culture that promotes more teamwork, innovation, and creativity among its employees, that leads to a competitive advantage.

• Since Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has a global presence, it allows the company to easily adapt to different cultures, norms and values.

• The risk-taking ability of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions is strong. This provides more opportunities to the company to penetrate different markets.

Inimitable

• The inimitable resource for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions is its high-quality products. These products have allowed consumers to make repeat purchases.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions operates through multiple locations of stores in different companies, allowing easy access to products.

• Strong marketing communications have been used by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to attract more customers.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has been using integrated technology that has allowed it to offer competitive pricing to its customers (Ariwibowo, Saputro, & Haryanto, 2021).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions maintains an excellent customer service that has enabled it to have a high brand engagement.

Organization

• Strong financial position has allowed Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to explore more product development opportunities.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions is successfully maintaining the efficiency and effectiveness of its business operations with the help of more integrated and advanced technology.

• Employees are given both in-house and off-the-job training opportunities by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions that allow more skills development (Adnan, Abdulhamid, & Sohail, 2018).

• The strong value chain and distribution network has enabled Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to increase its revenue through the sale of its products.

Marketing Mix

Marketing Mix is needed by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to formulate effective strategies to achieve the company objectives.

Product

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has five product categories. Each of these categories has a product line that involves more variety of products (Išoraitė, 2016).

• Highly differentiated products are offered by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to its customers. These distinctive products are not easily available at competitors.

• The products of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions are of higher quality, and thus, customers pay more prices for these products.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions designs products with traditional designs giving customers more product variety.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions offers multiple sizes for its every product to make it easy for its customers to select the right product.

• Warranty and same-day delivery option if also provided by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to its customers.

Price

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions follows a competitive pricing strategy.

• To attract more customers, bundle pricing has also been used by the company.

• Little higher prices are charged for products that are sold online because of the delivery costs (Thabit & Raewf, 2018).

• Optional product pricing strategy is also adopted by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions for some of its products, such as a base product is offered for a certain price, and there are separate prices for its accessories.

• Regular promotional prices are also offered by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to its customers.

Place

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions uses two channels for its product distribution. This includes online selling and through own stores.

• There are more than multiple stores owned by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions globally. This ensures easy product availability to customers (Pogorelova, Yakhneeva, & Agafonova, 2016).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has partnered with delivery service companies to distribute its products effectively to consumers.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has also adopted an omni-channel distribution system.

Promotion

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions uses a traditional promotional strategy that involves TV advertisements (Fan, Y.K.Lau, & Zhao, 2015).

• Social media advertisements are also adopted by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to increase brand awareness.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions takes part in various events and exhibitions as a way of promoting its products.

• Large sales force is used to provide the customers with a more personal experience.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions also makes use of influencer marketing to increase the demand for its products.

• Regular content and deals are posted on the social media pages of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to attract and retain customers.

Value Chain Analysis

Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can use Value Chain Analysis to identify and assess inter-relationships as well as interdependencies.

Primary Activities

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions’s primary activities involves the production and selling of products to the final consumers (Mintz, J.Gilbride, & Lenk, 2021).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has a strong relationship with the suppliers. This ensures that the product is received, stored, and distributed in a timely manner.

• Operational activities of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions are effectively aligned.

• For inbound logistics, after the arrival of raw material, the company processes it to manufacture the final product (Hasan, Nekmahmud, & Yajuan, 2019).

• In terms of outbound logistics, Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has been able to set up optimal costs as well as efficient delivery processes to deliver the product on time.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions invests in its sales and marketing activities to build relationships with customers.

• Marketing funnel approach is used by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to effectively devise and build sales and marketing activities.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions offers both pre-sale and post-sales services to its customers.

Secondary Activities

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has an effective infrastructure that has allowed the company to successfully optimize its value chain.

• The competitive pressure in terms of employee skill development, motivation, and commitment is reduced as Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has developed a strong HRM (Linkov, Carluccio, Pritchard, & Bhreasail, 2020).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions uses a cost minimization approach to reduce its costs by analyzing the costs associated with training and hiring the employees.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions has been using integrated technology in its value chain activities. This includes technological customer support, research and data analytics concerning product design, and automated software.

• The procurement activities of Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions are effectively optimized with its inbound, outbound, and operational activities (Maheswari, Yudoko, & Adhiutama, 2019).

Market Penetration Strategies

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can increase the capacity of its production so it can reach more of the customers in its existing market.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can focus on controlling the overhead costs so that it can offer competitive pricing that can attract customers of the market (Dawes, 2018).

• Investments can be made by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions in marketing and sales activities to increase the chances of successful market penetration.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can design and develop a content that increases customer engagement within a particular marketplace.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can assess and identify more enhanced distribution networks (Radpour, Mondal, & Kumar, 2017).

• Improved distribution systems and supply chains can improve the product accessibility for the customers, making it easier for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to penetrate the market.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can adopt price cuts in its products to compete in the market. This will give a company a competitive edge over its competitors.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can plan strategies where it can focus on acquiring the leading players of the market. Such acquisitions will give the company an opportunity to reach more customer segments.

• Strategic partnerships and joint ventures agreements can be signed by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to mitigate the risk factors, and to gain customer groups of the market.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can come up with new and innovative features in its already existing product for the market (Daouda, Barth, & T. M. Ingenbleek, 2019).

Market Development Strategies

• It is important for Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to invest in the research and development department so potential markets can be identified (Hilman, Bohari, & Abdullah, 2018).

• Regional expansion strategy can be used by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions for growth purposes. This will also take into consideration the cultural differences.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should also consider to expand its business operations in the international market. This will allow access to a larger customer base.

• New customer groups and segments should be explored by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should also invest in brand-building activities as it will give an opportunity to reach more potential customers (C. Koks & M. Kilika, 2016).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should consider the market education in terms of its product. The company can significantly increase its sales by giving product awareness to new segments.

Product Development Strategies

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can come up with new improvements and modifications in the existing products to attract the market.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should undergo the NPD process, so the company is able to assess and identify new points for its customers.

• Regular investments in the research and development will help Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions to develop something new and innovative that can give a competitive advantage (Kalogiannidis & Mavratzas, 2020).

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can develop new products by getting into more strategic partnerships.

Diversification Strategies

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can adopt vertical diversification to develop business. This can be done by adding more products to the existing portfolio (Kalogiannidis & Mavratzas, 2020).

• Horizontal integration can also be adopted by Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions, where the company can enter into a completely new product development phase that does not exist in the current product line.

• Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions can also consider to conglomerate by starting a different business.

Conclusion

Based on all the models and frameworks discussed above, it is concluded that Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should focus on widening the existing product portfolio. Moreover, the psychological pricing strategy can be adopted. Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should also maintain close relationships with its suppliers to benefit from lower prices. Similarly, Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions should develop more integrated outbound logistics for its perishable items. It is also important to continue producing quality and innovative products, so Bad behavior and conflict in retailing spaces Nine suggestions to ease tensions is less affected by the new emerging competition in the industry.

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