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Touchstone Innovations Plc SWOT Analysis
Posted by Emily Morrison on Mar-01-2024
1. Introduction
In the modern business world, organizations need a strong set of strategic tools to successfully handle the complex interchange between their own strengths and weaknesses, while also addressing external opportunities and threats that they encounter. The SWOT analysis framework is a basic building block of strategic management, which helps organizations in understanding these critical factors (Lynch, 2018).
This article presents a detailed SWOT analysis of Touchstone Innovations Plc. The SWOT analysis provides important insights into Touchstone Innovations Plc’s existing position within the industry and possible avenues for making informed strategic decisions. The comprehensive SWOT analysis framework also helps Touchstone Innovations Plc in formulating effective strategies in order to stay ahead in the competition.
2. SWOT Analysis
SWOT analysis is one of the most popular strategic management tools that business organizations have extensively employed to make key strategic decisions. The SWOT framework has four key dimensions- strengths, weaknesses, opportunities, and threats (Sarsby, 2016).
First two dimensions- strengths and weaknesses take an inward perspective to assess firms’ micro environment. Other two dimensions (opportunities and threats) take an outward perspective to understand the firm’s macro-environment. An effective implementation of this framework guides organizations about how they can leverage their strengths and overcome weaknesses to exploit external opportunities and mitigate threats (Minsky & Aron, 2021).
Explaining further, strengths are the internal organizational attributes that offer competitive advantage. Some common examples are- extensive research and development capabilities, knowledge absorption capacity, strong brand reputation, loyal customer base, and a wide distribution network (Miller, 2007).
Weaknesses are the internal organizational limitations that inhibit the firms from giving their best performance. Some examples are- outdated technology, high employee turnover, operational inefficiency, and high recruitment costs (Namugenyi, Nimmagadda & Reiners, 2019).
Opportunities are the external organizational factors that firms can exploit to achieve their desired business objectives. It may include changing consumer needs, emergence of new technologies/markets, or favorable changes in legislations.
Finally, threats are the external organizational factors that could threaten the firm performance. It could include- economic recession, rising inflation, intensifying competition, or increase in exchange rate fluctuations (Lynch, 2018).
Business organizations conduct SWOT analysis by following several steps. First, they identify strengths and weaknesses by analyzing the internal operations, resources, and capabilities. Second, they identify opportunities and threats by assessing the external market/industry dynamics (Quincy, Lu & Huang, 2012). Based on identified factors, firms take four strategic initiatives:
1. Leverage strengths to avail opportunities
2. Address weaknesses to overcome threats
3. Capitalize on strengths to mitigate threats
4. Minimize the weaknesses to exploit opportunities
Overall, the SWOT analysis is an essential tool for businesses to better understand and assess the dynamic business environment and accomplish sustainable success.
3. SWOT Analysis of Touchstone Innovations Plc
The SWOT analysis can help Touchstone Innovations Plc in identifying strategies that can be used to capitalize on internal strengths or capabilities, overcome weaknesses, leverage opportunities and mitigate external risks or threats (Kapoor & Kaur, 2017). SWOT analysis is conducted below for Touchstone Innovations Plc:
3.1 Strengths of Touchstone Innovations Plc
Key strengths of Touchstone Innovations Plc are as follows:
Large product portfolio
Touchstone Innovations Plc has a large product portfolio, which fulfills the varying needs/preferences of existing customers and allows Touchstone Innovations Plc to expand to numerous market segments. With large product portfolio, the Touchstone Innovations Plc mitigates risks due to less dependency on a single product category (Fernhaber & Patel, 2012).
Wide distribution network
The wide distribution network of Touchstone Innovations Plc not only ensures efficient delivery and easy access of products to a large number of customers across different regions in a timely manner but also facilitates Touchstone Innovations Plc to reduce operational cost and optimize its entire value chain.
High market share
Touchstone Innovations Plc has a high market share as compared to its industry rivals. Due to its high market share, Touchstone Innovations Plc effectively negotiates with suppliers on favorable terms, and it has gained economies of scale advantage and has made it difficult for possible new entrants to gain a foothold (Miller & Le Breton-Miller, 2005).
Strong brand reputation
Touchstone Innovations Plc has built a strong brand reputation among customers by employing a circular economy business model and engaging in ethical and sustainable business practices. The strong brand reputation facilitates in business expansion and creates partnership opportunities for Touchstone Innovations Plc (Ahmad et al. 2022).
Large R&D spending
Touchstone Innovations Plc spends more than the industry average on research and development (R&D) activities. The large R&D spending facilitates Touchstone Innovations Plc to build in-depth local market knowledge in different countries where it operates and develop more innovative products than rivals (Davcik et al. 2021).
High brand awareness
Touchstone Innovations Plc has achieved high brand awareness through effective marketing campaigns. For instance- Touchstone Innovations Plc’s active involvement with the targeted audience in industry-related events, and sponsored and community programs has contributed to strong brand awareness among customers.
Strong brand recall
Touchstone Innovations Plc has developed a strong brand recall through consistent messaging, a recognizable brand logo and an attractive color scheme, store layout and product packaging. The Touchstone Innovations Plc invests substantially in creative advertising campaigns that leave long-lasting impressions in customers’ minds (Keller, 2013).
High customer loyalty
Touchstone Innovations Plc enjoys a high customer loyalty, which results into lower marketing costs because less effort is required to persuade already satisfied customers to make repeat purchases.The high customer loyalty makes it challenging for new entrants to attract the existing customer base of Touchstone Innovations Plc (Watson et al. 2015).
User-friendly website
Touchstone Innovations Plc earns a significant proportion of revenue from its online platform. It has developed a user-friendly website that offers convenience and 24/7 accessibility. It includes interactive features like live chats, surveys and contests to enhance user engagement and provide a seamless user experience (Shin, Pang & Kim, 2015).
High profitability
Touchstone Innovations Plc has achieved high profitability in several past years due to its customer-centric and innovative offerings, effective pricing, and strong partnerships. Overall, the financial health of Touchstone Innovations Plc is strong as compared to industry rivals.
Strong geographic presence
By tapping into diverse regions across the world, Touchstone Innovations Plc enhances brand visibility and customer base. The strong geographic presence also offers opportunities to collaborate with regional or international partners, suppliers and other important stakeholders to fuel an innovation engine (Yeung & Coe, 2015).
Well-developed IT infrastructure
Touchstone Innovations Plc has a well-developed IT infrastructure that automates internal activities, improves workflow efficiency and accommodates large amounts of user transactions. It protects intellectual property and confidential information, and facilitates the deployment of state-of-the-art technologies for new product lines (Jennex, Amoroso & Adelakun, 2004).
Easy access to suppliers
Touchstone Innovations Plc’s easy access to suppliers facilitates with flexible sourcing, reduced lead times and just-in-time inventory management. Easy access to suppliers also allows Touchstone Innovations Plc to become agile and responsive towards unforeseen disruptions and changing market trends.
3.2 Weaknesses of Touchstone Innovations Plc
Key weaknesses of Touchstone Innovations Plc are as follows:
High prices
Touchstone Innovations Plc charges high prices on its products and services, which limits its appeal to budget-conscious customer segments. Due to increased economic uncertainty, people are becoming more price-sensitive and are actively pursuing brands that are offering products at lower prices (CANA, 2020).
Weak organizational culture
Touchstone Innovations Plc has a weak organizational culture because core organizational values are not clearly defined by Touchstone Innovations Plc’s management and are not widely accepted by all organizational members. Employees are not encouraged to share their inputs during an important decision-making process (Thokozani & Maseko, 2017).
Lack of workforce diversity
There is a lack of workforce diversity in Touchstone Innovations Plc. Touchstone Innovations Plc does not consider applications of candidates from different racial/ethnic backgrounds despite their strong profiles during the recruitment process. This results into a loss of talent (Whysall, Owtram & Brittain, 2019).
Ineffective leadership
Touchstone Innovations Plc’s leadership lacks a clear vision and direction for the company. Company’s leaders possess ineffective communication and leadership skills, and do not promote diversity and inclusion. Ineffective leadership has led to low employee engagement, motivation and high staff turnover (Schyns & Schilling, 2013).
Lack of proper financial planning
Touchstone Innovations Plc conducts an improper and inefficient financial planning, which leads to cash flow problems. Due to a lack of proper financial planning, Touchstone Innovations Plc usually misses out on opportunities for strategic investments that could be important for organizational growth and innovation.
High job stress
Employees at Touchstone Innovations Plc are experiencing high job stress due to the heavy workload. The reasons behind the heavy workload are- high customer demand, lack of delegation and staffing issues like understaffing and prolonged/unanticipated staff absences (Bakker & Demerouti, 2014).
Low employee morale
Low employee morale is another key challenge that Touchstone Innovations Plc is facing. The lack of empowerment and non-recognition of individual’s efforts and achievements lowers employee morale. Limited career growth opportunities also decrease their level of motivation and morale (Gregory, 2011).
High employee turnover
Touchstone Innovations Plc has a high employee turnover rate than rivals. Weak organizational culture, high work demand, lack of recognition, non-competitive basic pay and compensation packages, limited career growth and consistent work stress are some key factors that lower employees’ organizational commitment (Al Mamun & Hasan, 2017).
Supply chain inefficiencies
Touchstone Innovations Plc is experiencing supply chain inefficiencies such as- overstocking and delays in the flow of goods due to inaccurate demand forecasting and ineffective communication with suppliers and partners (Whipple & Russell, 2007).
Ineffective quality control system
Touchstone Innovations Plc has allocated a smaller budget to its quality control unit than industry rivals, and thus, it receives numerous customer complaints. Touchstone Innovations Plc is also facing a challenge of product recalls due to its inefficient and ineffective quality control system.
Less social media presence
Touchstone Innovations Plc has less social media presence or fan-following base than competitors. Nowadays, the number of social media users is significantly increasing worldwide. But, Touchstone Innovations Plc focuses less on promoting products via well-known or emerging platforms like Facebook, Instagram, TikTok, YouTube and Twitter (Choudhary et al. 2020).
High recruitment costs
Touchstone Innovations Plc bears high recruitment costs due to frequent/high staff turnover. Touchstone Innovations Plc conducts multiple series of interviews that prolongs the hiring process and requires additional resources. It has partnered with third-party agencies for the initial recruitment process, due to which it has to pay significant commissions and fees.
3.3 Opportunities for Touchstone Innovations Plc
Key opportunities for Touchstone Innovations Plc are as follows:
Growing population
In regions where the population is significantly growing, Touchstone Innovations Plc has an opportunity to strengthen its presence and meet an increasing demand. With a growing population, the adoption of technology is substantially increasing. Touchstone Innovations Plc can capitalize on this trend by expanding its online customer base.
Increased globalization
The on-going process of increased globalization offers Touchstone Innovations Plc an opportunity to extend its access to the international market, embrace cultural diversity and enhance brand visibility. Increased globalization trends can also facilitate Touchstone Innovations Plc to access a wider pool of resources (Mandler, Bartsch & Han, 2021).
Expansion into emerging markets
Touchstone Innovations Plc has an opportunity to expand into emerging markets that hold substantial growth potential. Through expansion into emerging markets, Touchstone Innovations Plc can target a large untapped customer base whose disposable income and demand for a wide range of products is increasing (Paul, 2020).
Business-friendly foreign investment regulations
Majority of emerging markets have recently introduced business-friendly foreign investment regulations. Touchstone Innovations Plc can easily perform operations by tapping into such emerging markets. Business-friendly foreign investment regulations can ensure long-term growth and sustainability for Touchstone Innovations Plc (Thanetsunthorn & Wuthisatian, 2023).
Strategic alliance or partnership
Touchstone Innovations Plc has an opportunity to make strategic alliances or partnerships with complementary businesses. This would unlock synergies, accelerate joint innovation efforts, enhance market reach and would grant Touchstone Innovations Plc access to new technological solutions. Touchstone Innovations Plc can also benefit from cross-promotional opportunities (Tjemkes et al. 2017).
Merger and acquisition (M&A)
By employing a merger and acquisition (M&A) strategy, Touchstone Innovations Plc can develop in-depth knowledge of local market trends and customers’ preferences. It can quickly enter and expand its reach in foreign markets where there is less brand recognition (Faulkner, Teerikangas & Joseph, 2012).
Increase in consumer spending
An increase in consumer spending in emerging economies can enhance the consumption of Touchstone Innovations Plc’s products and services. With increased consumer spending, Touchstone Innovations Plc can also exploit cross-selling and product portfolio diversification opportunities (Cavusgil et al. 2018).
Rise of e-commerce
The significant rise of e-commerce offers a favorable opportunity to Touchstone Innovations Plc. Company can strengthen digital capabilities and access the global customer base without any physical constraints. By investing on e-commerce platforms, Touchstone Innovations Plc can minimize overhead costs and offer a personalized shopping experience (Billewar et al. 2022).
Mobile-app development
Besides an online website, many international brands have now launched their own mobile application to better serve the needs and preferences of tech-savvy customers. Thus, Touchstone Innovations Plc also has an opportunity to develop a user-friendly mobile app to offer a convenient shopping experience and enhance interaction with customers.
Social media influencer marketing
In today’s digital age, there is an on-going trend of social media (SM) influencer marketing. Many online users purchase products that are recommended by their favorite SM influencers. By hiring SM influencers, Touchstone Innovations Plc can build trust and confidence among potential customers towards the brand (Ki et al. 2020).
Technological advancements
With increasing technological advancements, Touchstone Innovations Plc has an opportunity to integrate IoT and engage in data-driven decision-making. It can enhance customer experience via AI-powered chatbots, augmented reality (AR) and virtual reality (VR) technologies (Billewar et al. 2022).
Growing health consciousness
Due to COVID-19, health consciousness among people has grown significantly. Growing health consciousness presents an opportunity for Touchstone Innovations Plc to introduce healthier and more nutritious products in its product portfolio. It can not only attract a growing customer segment but can also promote an active lifestyle (Aksoy et al. 2021).
Increasing environmental awareness
As a result of massive environmental activists’ campaigns, people are increasingly becoming aware of environmental issues. With its green products, eco-friendly packaging and sustainable business practices, Touchstone Innovations Plc can appeal to environmentally-conscious potential customers (Vijai & Anitha, 2020).
3.4 Threats for Touchstone Innovations Plc
Key threats for Touchstone Innovations Plc are as follows:
Global political unrest
The long-standing U.S-China political disputes and on-going wars between Russia and Ukraine have created a significant global political unrest. Global political unrest may pose a threat to Touchstone Innovations Plc Company’s trade activities and relationships with key international suppliers.
Economic uncertainty
Growing economic uncertainty due to COVID-19 and Omicron variants may have a long-term impact on consumers’ discretionary spending and offline buying behaviors. An increasing economic uncertainty may also disrupt global supply chains and result into lower profit margins for Touchstone Innovations Plc (Vij, Kakra & Kumar, 2023).
Exchange rate fluctuations
Fluctuations in the exchange rate due to economic uncertainty may affect Touchstone Innovations Plc’s manufacturing costs, pricing in foreign markets and trade operations. Exchange rate fluctuations may result into increased currency conversion costs. It can also enhance financial risks for Touchstone Innovations Plc during market expansion.
Increasing taxes
Increasing taxes are posing a threat to Touchstone Innovations Plc’s operational viability and financial stability. It may force Touchstone Innovations Plc to reduce its budget for marketing and R&D activities. Escalating taxes may also affect Touchstone Innovations Plc’s strategic investment decisions and may elevate the cost of exports/ imports.
Growing inflationary pressure
The inflation rate has risen significantly in regions where Touchstone Innovations Plc operates. Consumers may seek affordable alternatives due to rising inflation, leading to a decline in the company’s sales. As a result of growing inflationary pressure, Touchstone Innovations Plc may also need to raise the wage rate, which could lead to higher operational costs (Dube, 2022).
Increasing costs of inputs
Increased global economic uncertainty, exchange rate fluctuations, and supply and demand gap have led to a rise in the costs of raw materials. Technological advancements and changes in regulations related to- environmental protection, quality control and safety standards, are also increasing the costs of inputs.
Increasing competition
Increasing competition in existing market segments may threaten Touchstone Innovations Plc’s leadership position and current market share. This growing competition may lead to significant price wars, lower customer switching costs and reduced profitability.
High availability of substitutes
High availability of substitutes within the industry can weaken brand loyalty and lower switching cost for Touchstone Innovations Plc’s customers. It can change industry dynamics as both price-sensitive and non- price-sensitive consumers may get attracted towards easily accessible and affordable substitute products.
Shortage of skilled professionals
The shortage of skilled professionals can make it challenging for Touchstone Innovations Plc to hire the right talent required for particularly technical or specialized jobs. Shortage of skilled professionals can hinder creativity and limit Touchstone Innovations Plc’s ability to offer unique and high-quality products and services.
Ageing population
Ageing population threatens the Touchstone Innovations Plc’s competitive positioning because the company mainly targets young customers. Older people may also have longer product lifecycles, which may ultimately affect demand for Touchstone Innovations Plc’s innovative and new products and services (Rybaczewska & Sparks, 2022).
Risk of cyber-attacks
With increased digitization and technological advancements, the risk of cyber-attacks has also increased. Cyber-attack can have negative consequences for Touchstone Innovations Plc, like- misuse of customer data and intellectual property theft. Company’s inability to cope with any cyber incident can lead to reputational damage, loss of customer trust and legal penalties.
Changing consumer preferences
Consumers’ interests and preferences are evolving with time. Quickly changing demand patterns are shortening the product life cycle. Touchstone Innovations Plc Company’s inability to keep pace with evolving consumer needs can lower demand for its products, which may ultimately affect its competitive positioning in the market.
Stringent environmental regulations
The imposition of stringent environmental regulations presents a significant threat to Touchstone Innovations Plc. Failure to comply with strict environmental laws can result in reputational risks, legal penalties, supply chain complexities and market entry barriers (Wijen & van Tulder, 2011).
4. Conclusion
The SWOT analysis of Touchstone Innovations Plc offers a holistic view of the company’s strengths and weaknesses alongside external opportunities and threats. Key internal strengths of Touchstone Innovations Plc include- a large product portfolio, wide distribution network, high customer loyalty, strong brand reputation and well-developed IT infrastructure etc. While, some internal weaknesses include- high prices, lack of workforce diversity, high employee turnover and supply chain inefficiencies etc. By harnessing its strengths and minimizing its weaknesses, Touchstone Innovations Plc can be in a better position to leverage opportunities like expansion into emerging markets, investing on e-commerce platforms and product diversification (healthy product line) etc. However, there might be some potential dangers, such as- economic uncertainty and exchange rate fluctuations etc., that can hinder a company’s growth and long-term success.
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